Congratulations to SIGMA Service Superstar Craig Schapiro, National Customer Service Manager!
Craig has been a standout on the SIGMA team for 27 years, and his knowledge and experience are invaluable to customers and coworkers. During the pandemic, when many in the industry struggled to source product, a long-standing customer reached out to SIGMA for help. The customer was having difficulty sourcing a critical component, and asked Executive Vice President Mitchell Rona for confirmation that SIGMA could supply it. Mitchell assured them that they were in the best hands possible with Craig Schapiro, and Craig delivered. He worked diligently with our sourcing partners, tracked the order to ensure prompt delivery, and kept the customer informed every step of the way.
The customer was so pleased with SIGMA’s service, and Craig’s help in particular, she said, “For Christmas, I’m asking Santa to let all my vendors be as good at communicating and as thorough as you!”
Congratulations, Craig, on being named SIGMA Service Superstar, thank you for your excellent work, and best wishes for continued success!